Refund Policy

1. Overview

This Refund Policy outlines the terms under which payments made for our travel support services are handled. By using our services, you agree to this policy.

2. Nature of Services

We provide consultation and travel support services, including documentation guidance, appointment assistance, and application preparation.

All fees charged are for professional services and time spent, not for the outcome of any application.

3. Service Fees

• All payments made are for service support only
• Fees may include consultation, documentation assistance, and processing support
• Government, embassy, insurance, or third-party fees are separate and non-refundable

4. Refund Eligibility

Eligible for Refund (Limited Cases)

Refunds may be considered only if:

• The service has not yet been started
• Duplicate payment has been made
• Payment was made due to a technical error

Non-Refundable Situations

Refunds will not be provided in the following cases:

• Once consultation or service has started
• After documents have been reviewed or processed
• Application submission has been initiated
• Appointment booking has been completed
• Application is delayed, rejected, or refused by authorities
• Change of mind after service commencement
• Failure to provide required documents on time

5. Processing Time

• Approved refunds (if applicable) will be processed within 7–14 working days
• Refunds will be issued using the original payment method where possible

6. Cancellation Policy

• Clients may cancel services before work begins for potential eligibility
• Once work has started, cancellation does not guarantee a refund

7. Third-Party Services

We are not responsible for refund policies of:

• Embassies or consulates
• Visa application centers
• Airlines or hotels
• Insurance providers

Clients must refer to respective providers for their refund terms.

8. No Guarantee of Outcome

We provide support and guidance only.
Approval or rejection decisions are made solely by the relevant authorities, and refunds are not issued based on application outcomes.

9. Chargebacks & Disputes

• Initiating a chargeback without valid reason may result in service suspension
• We encourage clients to contact us first to resolve any concerns

10. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page.

11. Contact Us

For any refund-related queries, please contact:

📧 info@schengenagentdubai.com
📞 +971 56 845 6002